Global manufacturer of commercial flooring
The client is a designer, manufacturer, and seller of modular carpets and resilient flooring, committed to be the world’s first environmentally sustainable and restorative company. The company has design and manufacturing operations in several countries across the globe, and offers dynamic sales and service catalogs for different markets, channels and countries.
The company’s objectives were to
To achieve these required maintaining a dependable selling system for the departments and business units across the world, and keeping the total cost of its maintenance down.
A maintenance team consisting of globally-distributed in-house senior analysts facing the regional business units and a globally-distributed outsourced organization of technology analysts, project managers, developers, testers, and service managers.
The client outsourced from CRMIT the staff and management of the globally-distributed technology services, to collaborate with the in-house senior analysts.
Intrinsic to this CRMIT's Salesforce managed service were:
CRMIT's Salesforce managed service have enabled the client to avail service management that knows to simplify and continuously improve the client's selling system, and at lower costs.
Expanded to 80% of the enterprise globally, and increasing.
Product language consistency across 90% of the enterprise globally; and improving.
Time to market for new products was reduced by 50%; and reducing.