A leading international infrastructure group providing innovative and efficient infrastructure that underpins daily lives, supports communities and enables economic growth.
Challenge
- To unify all communication channels, especially customer email communications
- Productivity and user adoption scores due to silo systems in email and CRM platforms
- Customer Service Request resolutions
Solution
To minimize the customer service request response time, a comprehensive cloud based email integration solution for the existing CRM platform was proposed. This solution was designed to manage, capture, collate, respond and distribute customer email activity within the CRM platform.
Benefits
- Seamless automation of service requests and one-stop email communication
- Organize all customer information and emails within your contact information
- Avoid switching between email and CRM modules to improve service requests resolution time
- Badge prospects and customers emails with your CRM data to enable a 360 degree view of all your customer engagements
