Salesforce
Managed Support
The growing emphasis on CRM and IT functions has caused enterprises to focus on reducing the burden on in-house IT teams. However, the complexities of the IT environment are difficult obstacles to overcome. This is where Salesforce managed support can help enterprises achieve greater operational flexibility.
Why do you need
Salesforce Managed Support?
Inadequate incident mitigation
Slow response to IT issues
Poor vulnerability assessment
High operational cost
How do you manage
Salesforce Support?
Streamlined helpdesk services
Quick response to issues
Better adherence of SLAs
Round-the-clock availability
The CRMIT Advantage
With our services, you get end-to-end maintenance of your Salesforce portfolio through incidents and changes in your business. Our fully flexible and scalable services are designed to vitalize technological innovations within the Salesforce platform. This includes holistic support around incident management, maintenance, enhancements, and release management, all of which is enabled with on-demand virtual administration capabilities
Some of the key areas that our Salesforce managed support cover are
Managed helpdesk service
Ticketing system
Prioritized issue resolution
Service level commitments
Maintenance commitments
Reporting and SLA monitoring
Availability monitoring
Vulnerability assessments
Why choose CRMIT as your
Salesforce Managed Support Partner?
Our services help you mitigate issues faster, predict problems and preemptively resolve them, and streamline all your CRM and IT operations. You may want wholesale outsourcing of the maintenance when you have scarce in-house resources to maintain and manage Salesforce. In such a case, the OEM Salesforce licenses may be held by you or us. Here is a snapshot of what makes us stand out as your managed support partner.
What we offer
A highly-skilled team with diverse expertise
A customer-first mindset
Holistic managed support
A robust incident management framework
What you get
Improved incident management
Faster resolution of issues
Increased agility and scalability
Cost optimization
Related Managed Services Plans
Managed Capacity
Optimize capacity utilization with cost provisioning and labor arbitrage. Increase competency at a reduced cost and delivery time. Define and manage a flexible & specilized team for utilization.
Read MoreManaged Projects
Manage multiple projects, with tailor-made outcomes through issue triaging, innovation, and agile methodologies. Tooling and innovation for visible business values.
Read MoreHow Can We Help You?
Our Salesforce managed support services is designed to ensure your business gets maximum ROI from your Salesforce investment