Customer Experience Success Stories | CRMIT Solutions

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Built a resilient Salesforce instance that drives productivity and a seamless workflow

Progressive Salesforce Sales & Service Cloud integration improved the last-mile footprint for Retail Organizations

Salesforce Education Cloud onboards 2.5+ million students with connected campus experience

Salesforce Service Cloud improves Case Management

New storefront in weeks for industry-wide expo using B2B commerce

Simplify B2B customer experience with Salesforce Managed Services

Salesforce Service Cloud enables connected conversations for hassle-free home owners

Salesforce Service Cloud improves First Call Resolution (Australian Consumer Goods Retailer)

Salesforce Commerce Cloud transforms B2B storefront experience for digital manufacturer

Boost Pipeline Accuracy and Growth with Salesforce Sales Cloud (Global Electronics Manufacturer)

Enhanced customer experience with Salesforce Community Cloud & Anypoint Community Manager

Asia's Communication Giant Migrates to Salesforce CRM to achieve Business Agility with Digital Transformation

Salesforce Field Service Transforms Service Capabilities for a Global Manufacturing Company

Return to work solution for Salesforce proliferates hope amid COVID-19 pandemic

Talent and Resource Utilization Dashboard with Salesforce Einstein Analytics

Salesforce Einstein Prediction Builder Boosts Opportunity Win Rate

Salesforce Field Service Lightning Implementation Reduces Operational Cost by 21%

Warehouse Optimization & Analytics Improve Operational Efficiency

Improved in-store customer experience with Salesforce Mobile App

Field Service Lightning Implementation for Salesforce Improves Agent Productivity by 14%

Transforming Consumer Experience with Salesforce Community Cloud

Salesforce CPQ implementation for a leading healthcare company reduces sales cycle by 70%

Purchase Order solution for Salesforce reduces order processing time by 25%

Guided Lead Qualification tool for Salesforce boosts sales revenue by 26%

Leading Property Insurance Provider Boosts Their User Adoption by 44%

Leading Manufacturer Enhanced Visibility and Simplified Sales Process by Migrating to Lightning Experience

Global Healthcare Insurance Provider Migrated to Salesforce Lightning to Streamline and Leverage Salesforce Functionalities

Global hi-tech solution provider revamps their marketing strategy with Predictive Marketing

Leading bank in Jordan drives personalized customer engagements with Marketing Cloud, Social and SMS integration

Public Sector Insurance Provider empowered Brokers by integrating Self-Service Portal with Salesforce

Public sector in Australia for child care optimize their Salesforce with enhanced case management and service provider assessment

Leading Tourism Company integrates telephony Solution with Salesforce to accelerate customer response time

Leading industrial manufacturer improves prospect data management and customer acquisition with data cleansing and Eloqua integration

Care Hospital improves campaign effectiveness by enabling patient data utilization

Premier Propane distributor improves contracts management and real time visibility of customer data with Sales Cloud implementation

Leading Commercial Bank migrates from legacy to modern customer experience solution to manage customer data and Sales performance effectively

Leading Glazing Manufacturer achieves unified view of sales and service operation with Oracle Engagement Cloud Migration

Global thermal packaging solutions provider improves customer visibility and sales forecasting with Sales Cloud integration

Swimming institution for disabled children enhances Salesforce to address Registration and Teacher, Volunteer Application Management

eFreightship migrates to Salesforce to accelerate sales productivity

Global technology leader maximizes marketing ROI with customer data cleansing and enrichment

Global business school achieves student data consistency and integrity with effective data utilization

Leading high technology firm revamps customer engagement by enabling marketing automation

Leading Global Manufacturer Migrates To Salesforce Cloud CRM To Support Enhanced Customer Experience

Global insurance group boosts field productivity and customer engagements with membership management and mobility

Asian airline operator personalizes passenger experiences with Salesforce Sales Cloud CRM

Entertainment Service Provider Upping The Ante For Excellent Customer Experience With Salesforce

Global Tour Operator Triples Customer Acquisition & Retentions With Salesforce Sales Cloud

Leading telecom automates opportunity & pipeline management with Salesforce

Leading Manufacturer Aligns Its Global Sales Team With Salesforce

Global real estate developer migrates to Salesforce Cloud CRM to triple customer acquisition & retentions

Leading financial services company empowers customers with Phone Banking Experience with CRM Telephony Integration

Multinational bank enables Unified Communication with Computer Telephony Integration

Call center company improves Contact Center Management by enabling Computer Telephony Integration

Leading healthcare product manufacturer enables Call Detail Recording and Analysis with Telephony Integration

Argentina’s Oil Company adopts Computer Telephony Integration with Oracle and Avaya

Leading multinational automotive corporation improves Lead Nurturing with Email Integration for CRM on Demand

Business Process Outsourcing company improves Customer Interactions by enabling Computer Telephony Integration

BPTP enables Customer Response Time with Email Integration for Cloud CRM

Global Investment Bank enables Agent Desktop with RightNow Service Cloud to maximize agent productivity

Car Rental Services enables Assisted Service with Online Chat and Service Cloud

Medical devices supplier enables timely Business Reports with CRM on Demand

Security provider enables Contract Lifecycle Management by Quote Management Tool

Construction material supplier implements sales cloud to capitalize on business opportunities to increase customer focus

Window coverings manufacturer improves Dealer Network Management with Sales Cloud

Europe’s leading manufacturer accelerates sales process with Mobile CRM

UK’s leading Biotechnology Company enhances sales productivity with mobile CRM

A Global Service Provider maximizes First-Call Resolution with implementation of Service Cloud

Self Service Portal improves Customer Engagement and service request resolution

Retail Chain implements Incident Management with Service Cloud to address customer effectively

Invacare enables Email Integration for CRM On Demand to enhance Customer Experience

Multinational Bank enables Merchant Banking Support with Service Cloud to manage their customers effectively

Global Manufacturing Corporation revamps RightNow Service Cloud Customer Portal for Mobile Responsiveness

Digital Media Company implements Mobile Sales Automation with Sales Cloud

Tech Distribution Company initiates Omni Channel Experience with Self Service Portal for tech savvy consumers

Services Group improves Sales Opportunity & Pipeline Management by implementing Sales Cloud

Travel Management Company implements Service Cloud to redefine Passenger Experience

Carpet Manufacturer enables Business Process Automation with Price Quote Tool for CRM on Demand

Leading equipment rental provider rejigs CRM Pricing & Approval to boost Quote-to-Cash accuracy & win rates

Price Quote Management helps Ambu to deliver cohesive sales process

High-tech company improves Revenue Gain through Sales Cycle by Quote Management solution

Global University improves Mobile Experience by migrating to RightNow (Service Cloud) Customer Portal

Insurance provider enables Chat Integration for RightNow Service Cloud to improve customer retention

RightNow Service Cloud Contact Center Experience improves first resolution time for Global BPO

Global Education hub improves Student Data Collection Processes with RightNow Service Cloud implementation

Global University improves registration process with RightNow Service Cloud to enable Student Experience

Industrial Gas Manufacturer enables Sales Analytics to boost revenues

A leading winery drives increased Sales Performance & Productivity with Sales Cloud

Freight Brokerage Company moves Sales Process Automation to the Cloud to double revenue growth

Medical equipment manufacturer schedules and distributes Sales and Reports with CRM on Demand to double revenue growth

Canada's largest airline integrates email and customer service requests with CRM on Demand

Entertainment Group manages Service Requests using Service Cloud

Global University enables Student Profiling and Data Utilization with Service Cloud

Non-profit Organization enables Computer Telephony Integration with RightNow Service Cloud

Infrastructure Group enables Unified Communication using Email Integration with CRM on Demand

Music copyright company enables CRM Email Integration for Unified Customer View

Airliner enables WCAG 2.0 AAA Compliance with RightNow Service Cloud Customer Portal Migration

Retail chain deploys Service Cloud to optimize Workflow Management

International B-School improves Student Enrollment Process and Experience by enabling Self-Service Portal with Cloud CRM

Carpet Manufacturer improves price quote management with mobile CRM integration

Global Business School overhauls its marketing automation and lead management with Marketing and Sales Cloud

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